APB Reloaded Unban FAQ

Why am I still banned even though the ban is being lifted?

• If you are still banned, provide us with your email address, date of registration, recent purchases, and character names so that we can assist further.

If I break a terms of service rule, will I be banned?

• Yes, your account will be banned accordingly, as we retain account ban history.

How do I know if my account has been unbanned?

• Accounts are already unbanned, however, you can try logging in to verify the status of your account.

What should I do if I can't remember my account details?

• If you have forgotten your account details, please contact our support team with any information you do remember, such as Email address or character names, and we will investigate further.

Will my progress and items be there after my account is unbanned?

• Yes, all your progress and items will be as they were before your account was banned.

Can I appeal if my account remains banned after the unbanning process?

• Yes, you can appeal by providing detailed information about your account and the reason for the appeal. Our support team will review your case and get back to you.

What if I encounter issues after my account is unbanned?

• If you experience any issues after your account has been unbanned, please contact our support team with your Email address and a detailed description of the problem.

How long will it take for my account to be unbanned?

• The unbanning process has already been completed. If your account is still banned after this period, please reach out to our support team.

Is there anything I need to do to ensure my account gets unbanned?

• No additional action is required from your side.

Will there be any changes to my account or game experience after being unbanned?

• There will be no changes to your account or game experience. You will be able to continue playing from where you left off.

What do I do if I cannot trade on my account?

• Look at the notification in chat, when you enter a district, if this is a 3-day ban period, you’ll have to wait it out, customer support cannot assist with shortening or removing the trade ban in this case. However, if it is a permanent trade lock, please contact us so that we can investigate further.

What do I do if I cannot trade on my account?

• Look at the notification in chat, when you enter a district, if this is a 3-day ban period, you’ll have to wait it out, customer support cannot assist with shortening or removing the trade ban in this case. However, if it is a permanent trade lock, please contact us so that we can investigate further.

Who can I contact if I have further questions or need additional support?

• For any further questions or additional support, please contact our customer support team.

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